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FAQs for Midway web site
 Q: Should I hire professional movers?
Q: How do I choose a moving company?
Q: What about online moving companies?
Q: What can I expect from Midway?
Q: How much will my move cost?
Q: What kind of storage do I need?
Q: Should I hire professional movers?
A: Moving yourself can save money, but it takes much longer. You have to pack your belongings, find vehicles to move with, load and finally unload everything. And you’ll probably also have to ask for help, either from friends or family, which can add to the stress.
If you decide to use professional movers, you will free yourself of the extra time and intense physical effort of the move. Professional movers do cost more, but they also provide many services that are worth the expense, particularly if you have large or heavy furniture or if your move requires going down stairs. The cost of hiring professional movers is probably less expensive than replacing damaged furniture or repairing scratches or dents in your walls.
If convenience is your main objective, you can hire a moving company to pack, move and unpack everything for you. If your goal is to keep costs down, simply have the movers transport your pre-packed boxes.
Once you work out the details of your move (i.e. distance, how many items or boxes, weight of items, transportation costs) you can evaluate cost versus convenience in order to make the best decision.
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Q: How do I choose a moving company?
A: The best way to find a good moving company is to ask your friends, neighbors and colleagues. If you live in a condo or apartment building, ask your building manager for recommendations. At Midway, most of our new customers come through referrals, something we are very proud of.
The next step is to contact local moving companies in order to find out the pricing and options available. As you compare prices, remember that different moving companies include different services in their estimates. For example, some may quote you an hourly fee, but then tack on a transportation charge when it’s time to pay.
When quoting a price for your move, the company should ask about heavy furniture, what floor you live on, and if special equipment is required. These factors will impact the price of your move, and if the moving companies aren’t informed, your real cost might be significantly higher than the estimate. Beware of moving companies that demand a deposit; if your move is re-scheduled or cancelled, you will probably not get it back. Midway never asks for a deposit. Every charge is disclosed upfront, and there are never any hidden charges.
Before you book a company, be sure that they have correct licensing, certification and valuation coverage, which are designed to protect the customer and the moving company against things that can happen during a move. Midway is fully licensed and insured.
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Q: What about online moving companies?
A. Beware of moving companies that appear reputable on their Web sites, but that you’ve never heard of before. Many Internet-based moving companies that will take your money and information, and then subcontract your move out to unskilled workers or college students that have no professional training, putting you and your possessions at risk. Midway Moving and Storage is the only moving company that requires each employee to complete a rigorous in-house training program before they can service customers. Midway has a longstanding track record of satisfying customers.
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Q: What can I expect from Midway?
A: As a Midway customer, you will be provided with:
- Professional, Certified Movers
- Polite, patient and courteous sales staff and crews
- A free written estimate on the cost of your move
- Confirmation on the specifics of your move, including a list of the services we provide
- A list of moving tips, including helpful hints for packing
- A FREE “Comprehensive Relocation Guide”
- FREE box delivery and credit for unused boxes
- A post-move customer satisfaction questionnaire
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Q: How much will my move cost?
A: The cost of your move will depend factors like how many items you are moving and how large they are, where you are moving from and to, and whether or not you want complete packing and moving services. The guidelines below will help estimate the cost. However, because of all the factors that affect cost, we strongly recommend letting us do the estimate, either in person or over the phone.
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